Frequently Asked Questions

Find answers to common questions about our products and services.
  • Our collections feature a range of materials including sterling silver, 18k gold-plated pieces, stainless steel, and rose gold finishes. Each product page lists the exact materials used so you always know what you're getting. We prioritize quality metals that maintain their appearance with proper care.
  • Our pieces are designed to resist tarnishing under normal wearing conditions. We use high-quality plating and hypoallergenic base metals that are gentle on the skin. That said, exposure to moisture, perfume, and sweat over time can affect any jewelry. Following basic care practices — like removing your pieces before showering and applying perfume before putting jewelry on — will keep them looking their best for a long time.
  • Yes. Our pieces are nickel-free and made with hypoallergenic materials, making them suitable for sensitive skin. If you've had reactions to costume jewelry in the past, our collections are a safe choice.
  • The easiest method is to measure a ring you already own that fits well. Place it on a ruler and measure the inside diameter in millimeters, then compare it to a standard ring size chart. We include a size guide on every ring product page. If you're between sizes, we recommend going with the larger size for a more comfortable fit.
  • We offer worldwide shipping on all orders. Standard shipping typically takes 7-10 business days depending on your location. Tracking information is provided with every order so you can follow your package from our door to yours. Processing time is 1-2 business days before dispatch.
  • Yes, we offer free standard shipping on orders above $100. The qualifying amount and any active shipping promotions are displayed on the website at checkout. Orders below the threshold have a flat-rate shipping fee shown before you complete your purchase.
  • We accept returns and exchanges within 30 days of delivery. Items must be unworn, in their original condition, and in the original packaging. Once we receive the returned item and confirm its condition, we'll process your refund or send out the exchange. Shipping costs for returns are the responsibility of the customer unless the item arrived damaged or incorrect.
  • Store each piece separately in a soft pouch or jewelry box to prevent scratching. Avoid wearing jewelry while showering, swimming, exercising, or applying lotions and perfumes. Clean your pieces occasionally with a soft cloth and mild soapy water, and always dry them completely before storing. These small habits will keep your jewelry looking new for years.
  • Absolutely. Once your order ships, you'll receive an email with a tracking number and a link to follow your package in real time. If your tracking hasn't updated within a few days of receiving it, allow 24-48 hours for the carrier to scan the package into their system. If you have any concerns, our support team is always happy to help.
  • You can reach us through the contact form on our website or by emailing us directly. We aim to respond to all inquiries within 24 hours during business days. For quicker answers, check this FAQ page first, most common questions are covered here.