Refund & Returns Policy

Returns & Exchanges

Not totally in love with your piece? You have 14 days from the delivery date to return or exchange it.

To be eligible, items must be:

• Unworn and in original condition
• Returned with all original packaging and accessories

The following items are non-refundable:

• Solid gold pieces
• Earrings (hygiene)
• Customized or personalized jewelry
• Watches

How to Start a Return

Contact us first — email support@savergoelite.com with your order number before sending anything back. We'll reply within 1–2 business days with return instructions, including where to ship your items.

Items sent back without contacting us first may be refused.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or we sent the wrong piece.

We recommend a trackable service — we're not responsible for returns lost in transit.

Refunds

Once your return arrives, we'll inspect it. Items that don't pass inspection (worn, damaged by the customer, missing packaging) can be rejected.

Approved refunds go to your original payment method within 10 business days of approval.

Exchanges

Want a different piece instead? Same 14-day window, same conditions — email support@savergoelite.com and we'll set it up.

Discounted Items

Items purchased with a discount code (including WELCOME15) are eligible for return under the same 14-day terms. Refunds are issued for the amount actually paid.

Lifetime Warranty

Every gold-plated Savergo Élité piece is covered for life.

If your plated jewelry fades, breaks, or stops working under normal wear, you're entitled to a one-time free replacement. Just email support@savergoelite.com with your order number and a photo of the issue.

Warranty claims carry a $20 shipping and handling fee.

This warranty covers manufacturing defects and normal-wear fading — not damage from misuse, accidents, or unauthorized repairs.

Damaged, Defective, or Wrong Items

Arrived broken, defective, or not what you ordered? Email support@savergoelite.com with a photo within 14 days of delivery. We'll replace it or refund you in full — your choice — and we cover shipping both ways.